Professional support
Our customers are our highest good.
We strive for excellent customer service based on 4 focus areas
Quick & friendly response
Our quick & friendly response from our team is the most valued aspect of our service. Phone, mail and even a live chat, our team is ready for you. We continuously strive for an even better service through team trainings on service-related topics, self-assessments and feedback from our customers of course.
True e-bike connector specialists
Through a clear focus on E-bike connectors we have built up extensive knowledge & experience with key-players in Europe in the past 10 years. Our specialists understand your business and speak your language. We are always nearby to listen to your needs and translate them to Higo e-bike connector requirements to fit your application.
Professional ticket handling
When things don’t turn out the way they were planned, we are there as well to ensure a firm and adequate ticket handling through our customer service portal. You can always reach out to us through cases@ac-solutions.be.
Quality first
Our ISO 9001 organization is based on predefined working procedures, incoming and outgoing quality checks and ongoing self-assessment.
Meet our E-mobility team
Mathys Huvelin
Business Development Manager
As our local specialist in France, Mathys supports all French customers and looks for opportunities to grow the Higo connector business. Mathys was kayaking world champion in 2013 and is also a passionate cyclist.
Ignacio Higes
Business Development Manager
Our eyes and ears in Spain and Portugal. With his technical background and fluency in Spanish and Portuguese, Ignacio is keen to support his rising homemarkets with Higo e-bike connectors. The greatest fan of Real Madrid
Jannes Christiaensen
Account Manager
Likes to nail complex E-bike projects and guiding customers through them from beginning to launch. Accountable for the Northern and part of the Eastern European markets as well as the UK. A young talented cook.
Kristof Van Wetering
Product Manager
Knows all ins-and-outs of the complete Higo connector range. Kristof is the link between Higo in China, A&C Solutions’ HQ and customers throughout Europe. Steps in whenever his technical knowledge is required to move things forward. Currently training to run his first marathon.
Joni Ivens
Inside Sales specialist
Getting things done from the inside. Joni counts on her multilingual skills and her professional approach to work hand in hand with the international team on customers’ requests all over Europe. A passionate multilinguist who is focused now on mastering the Chinese language.
Liam Haesen
Inside Sales Specialist
Liam works together with the business development managers and provides support on running project and works out requests from customers from all over Europe. Liam is a semi-professional volleybal player and also enjoys a good ride with his gravelbike.
